Your customer list is your business. We guard it like ours.
COD operators live off their data. OrderSilo is built and hosted in Europe, with security decisions made for people whose whole business is that list of names, numbers, and addresses.
Six things that are true of every account.
Hosted in the EU
Everything runs in AWS Frankfurt (eu-central-1). Your orders and customers never leave Europe, and are encrypted at rest.
Your data stays yours
Every business gets its own sealed workspace. Your orders and customers are never mixed with, pooled with, or visible to anyone else on OrderSilo.
Locked at the door
Orders can only arrive from you, from channels you’ve approved — every submission is verified before it’s accepted. Nothing else gets in.
Encrypted end to end
All traffic is encrypted in transit and at rest, with strict security protections applied on every page.
Hardened accounts
Email + password auth with account lockout, IP rate-limiting, and short-lived, revocable sessions. No shady third-party logins.
Compliant billing
Paddle acts as Merchant of Record, so EU VAT is handled correctly and your invoices are always in order.
Built in Europe. Hosted in Europe. Yours alone.
No cross-tenant data sharing, no blacklist pooled with strangers. Your customers are yours.
Your data is walled off — completely.
On OrderSilo, every business gets its own sealed workspace. Your orders, customers, and blacklists are never shared, pooled, or visible to anyone else — not other merchants, and never handed around behind the scenes. What’s yours stays yours.
- Your data is never mixed with another business
- No shared or pooled blacklists — your list is yours alone
- Only the team you invite can see it
- Separation is enforced at every level, not just the surface
Only your orders get in — and only from you.
The place where orders arrive is the most attacked part of any order platform, so it’s the most protected part of OrderSilo. Every order is checked as genuinely coming from you and one of your approved channels before it’s ever accepted — impostors and replays are turned away.
- Orders accepted only from channels you’ve approved
- Every submission verified as genuinely yours
- Automated abuse and floods blocked
- Everything you export stays safe to open
GDPR isn’t a checkbox — it’s the default.
DPA & GDPR ready
A Data Processing Agreement and clear privacy terms are published and available to every customer.
Read the DPA →Data residency
All personal data is stored and processed exclusively within the EU, under GDPR.
GDPR details →Right to erasure
Customer data can be deleted on request; Shopify GDPR webhooks (data request, redact) are handled automatically.
Privacy policy →Transparent cookies
A plain cookie policy covers exactly what the site and dashboard use — nothing hidden.
Cookies policy →Run a tighter, safer COD operation.
European hosting, hard isolation, and locked ingestion — from the first order. Free for 7 days, no card required.
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