Terms of Service

1. The Service

OrderSilo is a software-as-a-service platform for managing cash-on-delivery (COD) orders, including courier integrations, fraud scoring, reporting, and advertising attribution features. We may update, modify, or discontinue features with reasonable notice where practicable.

We provide the Service on an “as available” basis. Scheduled maintenance, third-party courier outages, or force majeure events may affect availability.

2. Eligibility and accounts

You must be at least 18 years old and have authority to bind your organization. You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.

You must provide accurate registration information and keep it up to date. You must notify us promptly of any unauthorized access or security incident affecting your account.

3. Customer data and responsibilities

You retain ownership of data you submit to the Service (“Customer Data”), including end-customer personal data. You represent that you have all necessary rights, notices, and legal bases to collect and process Customer Data through OrderSilo.

You are solely responsible for your landing pages, order forms, marketing practices, courier contracts, and compliance with consumer protection, e-commerce, and data protection laws applicable to your business.

You must not submit unlawful, infringing, or malicious content, or use the Service to harass, spam, or defraud third parties.

4. Acceptable use

• Do not attempt to access another customer’s workspace or data.
• Do not reverse engineer, scrape, or overload the Service except as permitted by law or written agreement.
• Do not circumvent fraud controls, rate limits, or security measures.
• Do not use the Service in violation of export controls, sanctions, or applicable anti-fraud regulations.
• Do not resell or sublicense the Service without our prior written consent.

5. Subscription, fees, and trial

Paid plans, pricing, and billing cycles are described on our pricing page or in your order form. Fees are quoted in EUR unless otherwise agreed. Taxes may apply based on your location.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You may cancel according to the process in your account or by contacting support. See our Refund Policy for eligibility for refunds and billing adjustments.

Free trials, founding-member offers, or promotional pricing are subject to the terms displayed at sign-up. We may change list prices for future billing periods with reasonable notice.

6. Intellectual property

We and our licensors own all rights in the Service, software, documentation, trademarks, and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the subscription term.

You grant us a license to host, process, and display Customer Data solely to provide and improve the Service, prevent abuse, and comply with law.

7. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and will not disclose it except to personnel and contractors who need to know and are bound by confidentiality obligations, or as required by law.

8. Warranties and disclaimer

Except as expressly stated in a written agreement, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant uninterrupted operation, specific delivery rates, courier performance, advertising ROI, or fraud prevention outcomes. Fraud scores and recommendations are decision-support tools; you remain responsible for order approval decisions.

9. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

Our aggregate liability arising out of or related to these Terms or the Service will not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, except where liability cannot be limited under mandatory law (including for death or personal injury caused by negligence, or fraud).

You are responsible for backing up Customer Data and for your relationships with couriers, payment providers, and end customers.

10. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your products or services, your violation of these Terms, or your violation of applicable law, except to the extent caused by our gross negligence or willful misconduct.

11. Term and termination

These Terms remain in effect while you use the Service. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice.

Upon termination, your right to access the Service ends. We may delete or anonymize Customer Data after a reasonable retention period, except where retention is required by law. You may export data before termination where the product supports export.

Sections that by nature should survive (including payment obligations, confidentiality, disclaimers, limitation of liability, and governing law) survive termination.

12. Governing law and disputes

These Terms are governed by the laws of Romania, without regard to conflict-of-law rules. The courts of Bucharest, Romania shall have exclusive jurisdiction, subject to mandatory consumer protections if you qualify as a consumer under applicable law.

Before initiating formal proceedings, the parties will attempt in good faith to resolve disputes through negotiation.

13. General

These Terms, together with our Privacy Policy, Cookies Policy, GDPR Information, Refund Policy, and any order form or DPA you execute with us, constitute the entire agreement regarding the Service.

If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

Questions? Use the Send us a message form on this website.